It seems there has been an ongoing problem with withdrawing funds from Paypal to your Unionbank account. I have withdrawn funds last January 25, around 9PM to my Unionbank Savings Account. I expected to receive it last February 1st or 2nd because it normally takes me around 5-7 days before funds get credited to my account. It’s now February 5.
Last Sunday, February 3, I contacted Paypal asking if there is a problem with my withdrawal because it is still showing a ‘Pending’ status. I haven’t received any response. Last night, I can feel symptoms of a panic attack so I emailed them again, now citing the ID number of the transaction because I forgot to include it the first time. Still, no response.
So an hour ago, I called up 84186 – Unionbank’s Phone Banking, and talked to a customer support representative. I didn’t get any answer from the CS aside from she will report the matter first. I expected as much. After that, I called up the branch. I talked to a very pleasant Joy of Emerald Avenue branch (Wynsum Bldg) and she listened to my problem and told me she will get back to me after she has talked to someone from their head office. She did call me back but she still has no answers for me. Head office wants the customer to call CS directly. I. DID. THAT. ALREADY!
Now I am into a full-blown panic attack. I have withdrawn 2 batches of my funds there! I have been advised by my good friend Devilicious that her writer has been having the same problems with her withdrawal since January 14. JANUARY 14!!!
Someone from Unionbank needs to address this right away. Because according to D’s writer, Paypal’s response to her is to get back to her bank. Paypal has nothing to do with the withdrawal processing. She’s using an EON account, by the way. EJ Foronda of Unionbank called me up a few minutes ago, most likely because of Joy from Emerald branch. He apologized and promised me he would look into this matter right away. He told me to email him the details of my pending withdrawal and he will try to get to talk to someone from VISA or Paypal and will get back to me asap. Thank goodness!
UPDATE: I haven’t gotten a call from EJ of Unionbank yet. When I called CS, they still cannot address my concerns and is actually passing the blame to Paypal. According to a CS I spoke to, Unionbank is just a receiving bank. If they don’t get any remittance from Paypal, then there is nothing to credit. Might be true. But what is frustrating about this answer is that, it just skirts the issue at hand. Shouldn’t they be looking into this??? In my opinion, they should! A friend of mine withdrew funds to her Citibank credit card and encountered no problems. I am thinking that if the problem lies with Paypal, then there will be complaints coming from other than those using Unionbank accounts! That simple!
Unionbank better address this right away! A lot of people are experiencing the same problem as mine. Read the links below…
I got the following link from her blog post. Thanks, Aggie!
Read comments in this post and at Aggie’s as well. And Pam is also having the same problems. My Feb 1 withdrawal should have been showing a “Completed” status already. It’s “Pending” till now.
Now, I am wondering if any of you have encountered, or is currently settling, the same problems as mine? Care to share what happened and how you were able to solve it?
*Originally posted last Feb 5, 2008 at 11:33AM