Erratic DSL connection
By Sasha on Jan 21, 2009 in Internet-Web Devt, Local Companies Customer Service
My DSL connection is highly erratic once again. I don’t know if I should call Bayantel up again. I believe most of their customer service support there know me already. I have been calling them up from time to time since December because of the erratic connection. For the past week and a half, I didn’t encounter any problems. That’s after I called them up and ranted about their poor service once again. I am a good client, I pay on time and have been with them for a number of years now (the DSL connection though is almost 2 years only). I believe I deserve a better service than the one they are giving me. So the service went well after that call.
But here we go again. I lose connection every few minutes/hours. I will get continuous connection for a few hours and then it will get erratic again. I am tired of calling them up repeatedly just to get a better service. Do I really have to do this all the time?
You know, here in Manila, we only have a few internet service providers. The big ones are PLDT, Bayantel, Smart and Globe. There are cable providers like Destiny. Bayantel is one of the cheaper ones. I pay only 1,200 pesos per month for DSL and landline services. It will make you think that just because it is cheap we get poor service? I hear negative feedback about Smartbro and PLDT MyDSL. I guess there are negative feedbacks on all these providers.
I don’t know if I should just stick with Bayantel or try a new provider. I will ask around about Destiny. I use Destiny for our cable services.
I am an accountant, a CPA. I'd been working for 10 years as a corporate rat when I decided to quit. I am now working at home as a consultant and full time blogger.
reyna elena | Jan 22, 2009 | Reply
i was chatting with bibiduck and he has the same problem with you. yeap. bayantel.
reyna elena’s last blog post..My Obama. Your Obama. Our Obama.
Tetcha | Jan 22, 2009 | Reply
Mine is not Bayantel, but I’m also experiencing Internet problems. I’m paying Php1,295 a month for Globe services, which includes a land line, too, but I’m not really satisfied with what I’m getting. In fact, last November, we have no Internet connection at home for almost two weeks.
Maximista | Jan 27, 2009 | Reply
“Erratic DSL connection”
Isn’t that redundant? Are you in the U.S., because I’ve never heard of those ISPs. If you are in the U.S. and live in a home, you should try a satellite internet provider like HughesNet. It’s worth a shot.
I recently had a problem with my ISP. They kept rescheduling my appointment without even telling me. I asked for a refund of the connection fee and the smart ass that I spoke to told me that they couldn’t refund me something that they hadn’t charged me for. I was pissed, and not because of the refund issue, but because they didn’t seem to care.
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maiylah | Feb 1, 2009 | Reply
so far ok naman yung pldt namin, sis. try namin ngayon yung skybroadband (from skycable) and mas mabilis nga sya compared sa pldt, with the same price. we’re thinking of shifting … but nothing’s definite yet. try muna namin ung free 15-day trial nila.
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Betsy | Feb 4, 2009 | Reply
I agree with Maximista and her suggestion of Hughes Net . I was having a terrible time with my DSL connection until I looked into HughesNet . Now I’m a happy satellite internet customer with a great internet connection.