Dealing with government agencies

Government offices tend to give you a headache when you try to call them up for information. Most of the personnel are either grouchy or just plain rude! I’ve encountered my fair share in some of the popular government agencies and GOCC’s for the past couple of years and I must say that with three presidents (P-Noy being the current one), there are no changes at all!

The only government agency (a GOCC, am I right?) that has pleasant personnel and one that you can really commend is PEZA. Oliver Reyes of PEZA, if he’s still there, was one of the most pleasant and helpful personnel I’ve dealt with while I was still working for a call center company. I took care of the company’s PEZA registration and periodic PEZA reports and every question I’ve asked of the guy was answered with as much information as he could inject in our conversation. See, I really remembered the guy’s name! That’s because he’s one of the few people who works (worked?) for the government who knows how to deal properly with those seeking their assistance. I must say that even their department head and co-workers were as pleasant as him. I just remembered Oliver’s name the most because he was the one assigned with the periodic PEZA reports.

To government personnel: There is nothing wrong with being pleasant, especially to those who approached you with courtesy and respect. I understand that persons working for the government are overworked and underpaid. But why stay if you are unhappy with your work? And since you are unhappy, you are annoyed at people seeking your assistance? There are even some of you who are downright rude!

Of course, let me say that there are a couple of government people I’ve dealt with who were very accommodating. Anyway…

If these two old women I’m dealing with in a government agency will continue to sit on my grandma’s death benefits, I will really write their names here, their commanding officer’s name, and their whole department in the Air Force! I will detail here how rude they are to me and how lazy they are!

I kept wondering what happens to those people dealing with this kind of government personnel who are timid. I guess it takes them months and months to get a benefit that should be processed in a day or two.

One comment

  • Hi sis!

    Well, I came from the government sector before going here in Dubai and I must say, yes, there are a lot of govt. employees who are so rude. They need mega-doses of customer service training and happy pills. Inis din ako kasi whenever I extend help while I was in the govt service, people see me as weird for being accommodating. My principle was (and still is…), we were supposed to be service oriented folks so it was just right to provide service with a smile no matter how simple the request was.
    You haven’t met the staff of the Phil. Consulate here in Dubai. Madami naman mabait pero kung Filipino ka, you’ll be too embarrassed to be associated with Filipinos like them kasi iba kung makitungo sa kapwa. May nareklamo na nga na kababayan dun sa office na iyon and we sent the letter to everyone who can escalate the matter to the Office of the President dyan. Nakakahiya ang service… Hay sis, sometimes, kahit ayaw mong maging rude, you just have to give them a taste of their own medicine.

    Hugs,
    Ria C
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