PR update

PR

There was a PR update a few days ago. Have you noticed any increase or decrease in your PR meter? Mine’s still the same. A big fat zero! What about you?

I am doing my best to get back my PR but, well, no luck yet. Maybe on the next update? Calling the big G of the world wide web!

Another rotten ISP company!

I had my Global Destiny cable internet connection cut. Permanently! The service is BAD! If you are thinking of getting their services, please don’t. Ask someone from your neighborhood if they are subscribed to the same service and ask them if they are satisfied with it. If yes, then try getting their services. But don’t say I didn’t warn you. They can’t give you a decent internet speed, even in the wee hours of the morning when there are only a few of you using their service.

I’ve emailed them, called them up, to complain about the speed. But it’s still the same. I tried them for a couple of months. And I tell you, I haven’t gotten a break from them! Always the same below 200kbps speed. Imagine that! I should have just gotten a dial-up connection! Cheaper and there are times when the connection becomes faster. Also, you should know that they don’t have a 24/7 customer service representative on standby. Oh, they will tell you they have. But believe me, your fingers will get numb from dialing their numbers again and again and it will only ring and ring and ring.

I don’t know why you can’t get a decent service from these internet service providers. Or is it just my rotten luck that I get to subscribe to these rotten DSL companies? Probably both!

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What I love about this web host is that yes, I’ve experienced down time in the past. But then the longest was a 20-minute downtime due to an upgrade in their SQL version. I am not that techie but using Bluehost is a breeze for me because of their 24/7 live chat support.

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You’ve got mail!

One of my pet peeves is finding an email inbox filled with unread messages. My friend, Tim, knows that. After I boot up my computer, the first thing I do is check my emails. I use Gmail and it remains open until I go offline. Right now, I only have 3 unread messages. These messages are new and remains unread as a reminder that it needs to be acted on soon.

When I was in Baguio more than a year ago, I kept asking Tim to open my email account and check for new messages. So if I don’t reply to your email, that only means I am either really busy or I haven’t read it yet.

Maynilad Water 24/7 Hotline 1626

Our water supply is being serviced by Maynilad Water | www.mayniladwater.com.ph. This past weekend, we experienced water interruption when there was no announcement made that there would be one. Water interruptions are announced on the daily news program Balitanghali on QTV-11 and we always watch it.

Anyway, so the whole Saturday, water supply was cut off. My dad called up Maynilad Water’s 24/7 hotline 1626 to ask why there was water interruption in our area. There are several constructions near our neighborhood and my dad was worried that a water pipe was hit or something. He reported it and a customer service representative promised to get back to my dad about the water interruption. Unfortunately, the CS was a badass one who reneged on his promised and never returned my dad’s call or even reported it to concerned Maynilad people. My dad didn’t get the name of the CS. The next day, we experienced the same thing. My dad called up again and this time, the CS he’s able to talk to was a good one. She made a report and asked my dad to call back again should the problem persist after 24 hours. The CS did her job and water supply is back to normal now.

Today, I heard my dad talking to someone from Maynilad Hotline 1626. Someone from Quality Assurance (QA) most likely because he asked my dad about the call he made last Sunday and if he’s satisfied with the way the CS handled the call and his complaint. My dad was very generous in her praises of the CS who, to be fair, really did her job.

Let me just take this opportunity to tell the rotten DSL companies in Manila to follow this kind of example from Maynilad Water’s 24/7 Hotline 1626. THIS is the correct way to operate a customer service operations. When a client calls to report something, someone from the QA department or those people monitoring calls, if they even have it, should call back the client and ask for feedback. Most especially if your QA notices that a client kept on calling again and again to complain about your rotten service! This is how American companies being serviced by local call centers handle customer service. Because if you don’t know it, customers keep the business going. A happy customer is a repeat customer! Now, if you just let your CS department do their own stuff without even any monitoring done, then do not be surprised if there are many angry customers like me blogging about your services!

Calling Bayantel and Global Destiny! Sana naman gayahin niyo ang Maynilad Hotline!

By the way, you can also contact Maynilad Water customer service through email at customer.helpdesk@mayniladwater.com.ph or through their web site listed above.

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