I am getting so darn irritated with my DSL provider! My internet connection since the typhoon Basyang is intermittent! I can connect but after a minute or two, I will get disconnected. I reported it already but there’s no action yet. I think they want another first page bad write up Google search about them!
I swear your patience will ran out!
Calling Bayantel DSL!!!
If you are a Unionbank accountholder, chances are you know what happened the whole day yesterday until early today. They went offline! Yes, the bank was offline for hours and hours on end! According to their customer service reps, the bank was undergoing system maintenance. This is the first time I’ve heard of a bank system maintenance that lasted longer than an hour! It actually lasted more than a day! What was so annoying about what happened was there was no advisory at all!
I read their Facebook page discussion a few hours ago. I read irate accountholders who were relying on their ATMs to be able to get cash. I know there are people out there who only keep a minimum amount of money they need for the day or the week. So what happens to them now that the bank was offline the whole day? No withdrawal via ATM or over-the-counter. You couldn’t even use online banking as the whole bank’s system was really unavailable!
There was a woman who said that she needed to withdraw her kids’ allowance for yesterday. You could tell how irate she was. One mentioned that he was looking for work and was hungry but opted not to eat because he couldn’t get money from his account. My sister and I were supposed to enroll Hazel yesterday but since we couldn’t access both our accounts, we’re just going back today. It was too much hassle for everyone!
I just checked an hour ago and Unionbank‘s system is back up. I immediately checked my balances and it’s intact, thank God. I hope that when something like this happens again, Unionbank would have given an advisory beforehand so that their accountholders can prepare.
But something’s nagging me since I talked to their CS reps and both couldn’t give me a direct answer… was their system hacked that’s why it took their IT guys longer to fix it??? I hope not.
Note: Thumbs up to the customer service representatives of Unionbank for patiently answering the calls and responding to tweets and Facebook messages of concerned accountholders like me. They were also profusely apologizing for what happened. That’s customer service!
Unionbank Twitter account – http://www.twitter.com/unionbankph
Unionbank Facebook page – http://www.facebook.com/unionbankph
Hey, guys! I am trying to build up my Twitter follower count. I tweet about my life in general, what’s happening in the Philippines and the world (not all, just those that interests me), and mostly about blogging and WordPress.
So if you want to get updates, go and click on the button above and follow me on Twitter 😉
See you there!
There was a PR update a few days ago. Have you noticed any increase or decrease in your PR meter? Mine’s still the same. A big fat zero! What about you?
I am doing my best to get back my PR but, well, no luck yet. Maybe on the next update? Calling the big G of the world wide web!
I had my Global Destiny cable internet connection cut. Permanently! The service is BAD! If you are thinking of getting their services, please don’t. Ask someone from your neighborhood if they are subscribed to the same service and ask them if they are satisfied with it. If yes, then try getting their services. But don’t say I didn’t warn you. They can’t give you a decent internet speed, even in the wee hours of the morning when there are only a few of you using their service.
I’ve emailed them, called them up, to complain about the speed. But it’s still the same. I tried them for a couple of months. And I tell you, I haven’t gotten a break from them! Always the same below 200kbps speed. Imagine that! I should have just gotten a dial-up connection! Cheaper and there are times when the connection becomes faster. Also, you should know that they don’t have a 24/7 customer service representative on standby. Oh, they will tell you they have. But believe me, your fingers will get numb from dialing their numbers again and again and it will only ring and ring and ring.
I don’t know why you can’t get a decent service from these internet service providers. Or is it just my rotten luck that I get to subscribe to these rotten DSL companies? Probably both!