Comment on Rotten DSL-ISP Companies in Manila

I got this comment a few minutes ago…

Author : Mike (IP: 121.96.126.215 , 121.96.126.215.bti.net.ph)
E-mail : mike@me.com
URL :
Whois : http://ws.arin.net/cgi-bin/whois.pl?queryinput=121.96.126.215
Comment:
Bloggers, you all think you own this world eh, what are you American? hahahaha, What do you expect from 1,200 monthly bill. You want a better and faster Internet then get a business line or get a cable internet from Skycable,oh i forgot bayantel own skycable. If you dont like there service then dont pay them, thats it. Peace V_^_^_v

This was left in my post about Rotten DSL-ISP Companies here in Manila.

Before anything else, let me tell you this Mike… YOU are one of the reasons why we are getting rotten DSL connections in Manila! You don’t tolerate so-so service. ALWAYS!

Okay, let me reply to your comment Mike or whoever you are…

First off, I wonder why you haven’t left a legitimate email address so I can respond to you directly. Is it because you are also Vincent Dimaculangan of Bayantel DSL??? Your IP address is definitely from Bayantel! Hmm… Or are you someone he sent to comment here?

Anyway, to address what you said…

“Bloggers, you all think you own this world eh” – No we don’t! We temporarily own a piece of the virtual world through the domains we buy and hosting we pay for and we make use of it.

“what are you American?” – If I am an American and not a Filipino I can own the world???

“hahahaha, What do you expect from 1,200 monthly bill.” – A freaking better service than what Bayantel DSL gave me! Did you read the entries I wrote from start to finish? Did you read the rotten customer support they provided??? Did you??? Or you just commented without reading???

And let me ask you this… When you get a service, pay for it using money you earned from your blood and sweat, do you tell yourself that hey, I am only paying 1,200 pesos, I better expect a rotten service from them! Do you??? If you do, then you better have your head checked! Even if you pay freaking 10-pesos per month only, you always, ALWAYS!, expect a better service! You don’t tolerate bad service because it will give the company bad ideas about customer service! Read that??? And you may have 1,200 pesos lying around month after month that you can throw away in BAD DSL CONNECTIONS, but I don’t! So don’t expect me to just take everything in stride when I am not getting my money’s worth!

The rest of what you said is addressed in my previous post. So better read it. From top to freaking bottom!

You are making my ears steam!!!

Rotten DSL-ISP companies here in Manila

What is it with companies here in the Philippines? Only a handful are giving excellent service to their clients! You have to complain again and again before they will give you a better service. YOU HAVE TO BLOG ABOUT THEM FIRST TO GET THEIR ATTENTION!

Instead of giving excellent service on the onset, they will test you first. See if you will complain and assert your rights. See if you really know what you are in for. If you complain, be assured you will somehow get a better service! If you keep silent, you’re done for!

That’s what happened to me with Bayantel DSL. I had to blog about my constant complaints. All I was asking was a technician to check my internet connection, a feedback on when their service will become stable, something from someone other than the customer service reps that I talked to. Nothing. Nada! When I blogged about it here, that’s when someone higher in their customer support emailed me, another one called me up. Imagine! Do you have to raise hell before you will get a decent response from companies around here? BAYANTEL, do your clients need to air their grievances online before they can get anything from you???

Do you know that after this issue with Vincent Dimaculangan (who belatedly called me up to offer his services, and direct line when he could have inserted that in his email and conveniently deleted it!), a Dennis Cruz called me up and offered to assist me personally and to send technicians here, as well as his direct line as well. I declined because I had every intention of terminating their services already. What for??? After all the headaches, when I was done talking to them that’s the time they will send over technicians (notice the plural use of the word)? After over a month of requesting assistance, when I was already fed up that’s the time they will offer their assistance???

And then, wonder of wonders, they can give you a decent service after all!!! I am now getting a very stable internet speed from them. I couldn’t believe it! I was supposed to have their service terminated tomorrow but my Global Destiny DSL connection is acting up since Day 1. I wasted a chunkful of cash for my Global Destiny ISP connection when I can get back the service I was getting from Bayantel before! Tignan mo nga naman ang kapalaran! Tsk tsk tsk

From one palpak company to another! Mga bulok na DSL companies in Manila! Nakakahiya naman sa akin kasi gumastos ako nang todo to get Destiny’s services yun pala mas worse pa ang Destiny! $%#^#*@@!

If Destiny won’t give me a better service, I will raise hell more than what I did with Bayantel. They can expect that from me! I am the best hell raiser this side of QC kaya they better make sure I get a stable 1MBPS that they promised or else………..

I work hard for the money I pay for their services. All I am asking is a decent service in return. Mag-load ka ng Youtube video it will take you forever to complete the buffering! Load a page and it will take you an eternity to see the full homepage! Ano ba yan????

Paging that Jen I talked to. And Global Destiny, kick out your lazy tech support!

Oh yes, Bayantel DSL, you can laugh all you want because I am regretting this transfer to another rotten DSL company! But until I get a decent service from Destiny, Bayantel will continue getting flak from me. If it weren’t for your ineptitude, your CS department, this wouldn’t have happened to me!

And I will gather other blogger friends to write about these DSL companies! I will ask friends in major social networking sites to spread the word. These people don’t have any idea what a blogger like me will go to to get back my money’s worth. Mahirap kumita ng pera kaya magbigay kayo ng magandang serbisyo!

Thank goodness I am listening to Ne-Yo’s Closer the whole time I was writing this post otherwise I would surely have written something MORE.

I wish there is a decent DSL company here in Manila who can offer better services. GLOBE is good, I heard. But I don’t think my area is being serviced by their company. Too bad. And don’t tell me about SmartBRO. I will never get their services, yang Smart. Sorry sis. Your signal is just way too bad in this area.