Dealing with government agencies

Government offices tend to give you a headache when you try to call them up for information. Most of the personnel are either grouchy or just plain rude! I’ve encountered my fair share in some of the popular government agencies and GOCC’s for the past couple of years and I must say that with three presidents (P-Noy being the current one), there are no changes at all!

The only government agency (a GOCC, am I right?) that has pleasant personnel and one that you can really commend is PEZA. Oliver Reyes of PEZA, if he’s still there, was one of the most pleasant and helpful personnel I’ve dealt with while I was still working for a call center company. I took care of the company’s PEZA registration and periodic PEZA reports and every question I’ve asked of the guy was answered with as much information as he could inject in our conversation. See, I really remembered the guy’s name! That’s because he’s one of the few people who works (worked?) for the government who knows how to deal properly with those seeking their assistance. I must say that even their department head and co-workers were as pleasant as him. I just remembered Oliver’s name the most because he was the one assigned with the periodic PEZA reports.

To government personnel: There is nothing wrong with being pleasant, especially to those who approached you with courtesy and respect. I understand that persons working for the government are overworked and underpaid. But why stay if you are unhappy with your work? And since you are unhappy, you are annoyed at people seeking your assistance? There are even some of you who are downright rude!

Of course, let me say that there are a couple of government people I’ve dealt with who were very accommodating. Anyway…

If these two old women I’m dealing with in a government agency will continue to sit on my grandma’s death benefits, I will really write their names here, their commanding officer’s name, and their whole department in the Air Force! I will detail here how rude they are to me and how lazy they are!

I kept wondering what happens to those people dealing with this kind of government personnel who are timid. I guess it takes them months and months to get a benefit that should be processed in a day or two.