Let me tell you something about Globe’s Postpaid Bill delivery service. My sister and I are both Globe Postpaid subscribers. Last week, she got a text message from Globe Telecoms asking her to settle her bill immediately. She was confused because she hasn’t received any bill yet and she was being asked to settle it asap.
She called up Globe Customer Service and she was told that it was already delivered several days ago and one of our neighbors received it. Upon hearing this, my sister got angry. First and foremost, there’s always someone at home, either my dad or me. So why did their delivery personnel gave the bill to a neighbor? Second, doesn’t Globe educate their delivery personnel about confidentiality? My sister does not give out her number to just about anybody. And to give the bill to a neighbor… what if our neighbor opened the bill and copied her number? It’s no big deal to some people who are used to receiving text messages and calls from people they don’t know, even prank calls in the middle of the night. But my sister is very private so this is a big deal to her! Lastly, she is bothered by the fact that there was no bill according to our neighbor! Talk about a messed up delivery service!
Naturally, when my sister talked to a Globe CS personnel, she was irate. She was assured that it will not happen again. As it should! Globe and other delivery services should educate their personnel that some things are kept private. Bills most especially. Just imagine what a bad person can do to the information he/she can get from a bill…
If you experienced this, do call Globe Customer Service and express your displeasure. Local companies should learn how to value post-sales services once and for all!