What is it with companies here in the Philippines? Only a handful are giving excellent service to their clients! You have to complain again and again before they will give you a better service. YOU HAVE TO BLOG ABOUT THEM FIRST TO GET THEIR ATTENTION!
Instead of giving excellent service on the onset, they will test you first. See if you will complain and assert your rights. See if you really know what you are in for. If you complain, be assured you will somehow get a better service! If you keep silent, you’re done for!
That’s what happened to me with Bayantel DSL. I had to blog about my constant complaints. All I was asking was a technician to check my internet connection, a feedback on when their service will become stable, something from someone other than the customer service reps that I talked to. Nothing. Nada! When I blogged about it here, that’s when someone higher in their customer support emailed me, another one called me up. Imagine! Do you have to raise hell before you will get a decent response from companies around here? BAYANTEL, do your clients need to air their grievances online before they can get anything from you???
Do you know that after this issue with Vincent Dimaculangan (who belatedly called me up to offer his services, and direct line when he could have inserted that in his email and conveniently deleted it!), a Dennis Cruz called me up and offered to assist me personally and to send technicians here, as well as his direct line as well. I declined because I had every intention of terminating their services already. What for??? After all the headaches, when I was done talking to them that’s the time they will send over technicians (notice the plural use of the word)? After over a month of requesting assistance, when I was already fed up that’s the time they will offer their assistance???
And then, wonder of wonders, they can give you a decent service after all!!! I am now getting a very stable internet speed from them. I couldn’t believe it! I was supposed to have their service terminated tomorrow but my Global Destiny DSL connection is acting up since Day 1. I wasted a chunkful of cash for my Global Destiny ISP connection when I can get back the service I was getting from Bayantel before! Tignan mo nga naman ang kapalaran! Tsk tsk tsk
From one palpak company to another! Mga bulok na DSL companies in Manila! Nakakahiya naman sa akin kasi gumastos ako nang todo to get Destiny’s services yun pala mas worse pa ang Destiny! $%#^#*@@!
If Destiny won’t give me a better service, I will raise hell more than what I did with Bayantel. They can expect that from me! I am the best hell raiser this side of QC kaya they better make sure I get a stable 1MBPS that they promised or else………..
I work hard for the money I pay for their services. All I am asking is a decent service in return. Mag-load ka ng Youtube video it will take you forever to complete the buffering! Load a page and it will take you an eternity to see the full homepage! Ano ba yan????
Paging that Jen I talked to. And Global Destiny, kick out your lazy tech support!
Oh yes, Bayantel DSL, you can laugh all you want because I am regretting this transfer to another rotten DSL company! But until I get a decent service from Destiny, Bayantel will continue getting flak from me. If it weren’t for your ineptitude, your CS department, this wouldn’t have happened to me!
And I will gather other blogger friends to write about these DSL companies! I will ask friends in major social networking sites to spread the word. These people don’t have any idea what a blogger like me will go to to get back my money’s worth. Mahirap kumita ng pera kaya magbigay kayo ng magandang serbisyo!
Thank goodness I am listening to Ne-Yo’s Closer the whole time I was writing this post otherwise I would surely have written something MORE.
I wish there is a decent DSL company here in Manila who can offer better services. GLOBE is good, I heard. But I don’t think my area is being serviced by their company. Too bad. And don’t tell me about SmartBRO. I will never get their services, yang Smart. Sorry sis. Your signal is just way too bad in this area.