By Sasha on Feb 1, 2011 in Local Companies Customer Service | Comments Off
Let me share with you this story of my friend’s vacation to Fontana Leisure Parks. What would have been a really great family vacation-long overdue get together with her brother who now lives in Ireland (and his Lithuanian wife) turned out to be the worst vacation they ever had! Read and let everyone else know [...]
By Sasha on May 26, 2010 in Internet-Web Devt, Local Companies Customer Service, Society at large | 2 Comments
If you are a Unionbank accountholder, chances are you know what happened the whole day yesterday until early today. They went offline! Yes, the bank was offline for hours and hours on end! According to their customer service reps, the bank was undergoing system maintenance. This is the first time I’ve heard of a bank [...]
By Sasha on Oct 20, 2009 in Local Companies Customer Service | 3 Comments
Let me tell you something about Globe’s Postpaid Bill delivery service. My sister and I are both Globe Postpaid subscribers. Last week, she got a text message from Globe Telecoms asking her to settle her bill immediately. She was confused because she hasn’t received any bill yet and she was being asked to settle it [...]
By Sasha on May 27, 2009 in Local Companies Customer Service | Comments Off
Another one for the books… My aunt called me up last night around 11 PM. She was foaming mad with a major credit card company here in the country. She got her bill yesterday and was only able to see it last night. She noticed that there was a double posting of an amount she [...]
By Sasha on Mar 24, 2009 in Local Companies Customer Service | 4 Comments
I have written before about Maynilad Water’s 24/7 Hotline 1626. I really like the fact that when my dad reported the sudden water interruption in our area, someone, an officer I would assume, from Maynilad made a follow-up call asking about the previous call my dad made. In that follow-up call, the officer told my [...]
By Sasha on Mar 16, 2009 in Internet-Web Devt, Local Companies Customer Service | Comments Off
Our water supply is being serviced by Maynilad Water | www.mayniladwater.com.ph. This past weekend, we experienced water interruption when there was no announcement made that there would be one. Water interruptions are announced on the daily news program Balitanghali on QTV-11 and we always watch it. Anyway, so the whole Saturday, water supply was cut [...]
By Sasha on Feb 26, 2009 in Internet-Web Devt, Local Companies Customer Service | 18 Comments
I got this comment a few minutes ago… Author : Mike (IP: 121.96.126.215 , 121.96.126.215.bti.net.ph) E-mail : mike@me.com URL : Whois : http://ws.arin.net/cgi-bin/whois.pl?queryinput=121.96.126.215 Comment: Bloggers, you all think you own this world eh, what are you American? hahahaha, What do you expect from 1,200 monthly bill. You want a better and faster Internet then get [...]
By Sasha on Feb 20, 2009 in Internet-Web Devt, Local Companies Customer Service | 21 Comments
What is it with companies here in the Philippines? Only a handful are giving excellent service to their clients! You have to complain again and again before they will give you a better service. YOU HAVE TO BLOG ABOUT THEM FIRST TO GET THEIR ATTENTION! Instead of giving excellent service on the onset, they will [...]