Maynilad Water’s Customer Service
I have written before about Maynilad Water’s 24/7 Hotline 1626. I really like the fact that when my dad reported the sudden water interruption in our area, someone, an officer I would assume, from Maynilad made a follow-up call asking about the previous call my dad made. In that follow-up call, the officer told my dad that he will schedule a Maynilad personnel to visit us and check about my dad’s report.
This morning, the personnel from Maynilad came and checked on the validity of my dad’s report. He checked our water connection and was convinced that we have poor water supply in our area. In fact, since six this morning, there’s no water supply anymore.
You know, I am raving about Maynilad Water’s Customer Service because this is how it should be done. As a customer, I am satisfied with how they are handling my dad’s report. First, there’s a follow-up call. Mind you, it took a while because the guy who called up really listened to my dad and asked questions in turn. Then, this visit from their personnel.
Again, calling on local utility companies and DSL companies I’ve ranted about… this is how a customer complaint/report should be handled. Learn from it!