RSS Feed for This PostCurrent Article

Maynilad Water's Customer Service

By on Mar 24, 2009 in Local Companies Customer Service

I have written before about Maynilad Water’s 24/7 Hotline 1626. I really like the fact that when my dad reported the sudden water interruption in our area, someone, an officer I would assume, from Maynilad made a follow-up call asking about the previous call my dad made. In that follow-up call, the officer told my dad that he will schedule a Maynilad personnel to visit us and check about my dad’s report.

This morning, the personnel from Maynilad came and checked on the validity of my dad’s report. He checked our water connection and was convinced that we have poor water supply in our area. In fact, since six this morning, there’s no water supply anymore.

You know, I am raving about Maynilad Water’s Customer Service because this is how it should be done. As a customer, I am satisfied with how they are handling my dad’s report. First, there’s a follow-up call. Mind you, it took a while because the guy who called up really listened to my dad and asked questions in turn. Then, this visit from their personnel.

Again, calling on local utility companies and DSL companies I’ve ranted about… this is how a customer complaint/report should be handled. Learn from it!

Trackback URL

RSS Feed for This Post4 Comment(s)

  1. Dan Waldron | Mar 24, 2009 | Reply

    I discovered your homepage by coincidence.
    Very interesting posts and well written.
    I will put your site on my blogroll. :-)

  2. Sasha | Mar 24, 2009 | Reply

    @Don Waldron…

    Thank you for the nice words. I have made it this blog’s mission to write about local companies’ customer service. I will rant and rave about it here. Thanks for the add.

  3. Grace K. Jang | Mar 24, 2009 | Reply

    Hi…I had a similar case with Maynilad, but unfortunately I did not receive a similar reply from their customer service..I waited 3 months for a reply from them, that is only when I vehemently asked the CSR to put her supervisor on the line…even the supervisor could not give me a reply..I sent them an email directly to their VP and lo and behold a reply!!!!…Their CSRs need more training to handle calls…

  4. Sasha | Mar 24, 2009 | Reply

    @Grace… Hopefully, what we experienced is an improvement in their system :)

Sorry, comments for this entry are closed at this time.