Tired but smiling.

I am tired because I am new at work and there are too many things that I need to learn on my own. I replaced an accountant who doesn’t believe in keeping a trail so others will know what he’s done. I actually recreated trails so I can have some semblance of history in the finances of the company I am employed at now.


I am used to working doubly hard especially when I am new in a job but this is just simply more than what I am used to. No worries as I can still smile despite it all. It might have something to do with the praises I got from all of the bosses when they came for a brief stay a couple of weeks ago. Still makes me smile, actually.

It’s like that time I found that version 11 my best friend was talking about but couldn’t show me a link of. It was like hitting the jackpot!

Yes, I am tired but smiling.

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Learning More about Your Choices of Industrial Materials

Industrial businesses rely on partnerships with other companies to meet their supply needs. When your own business utilizes a variety of materials in its everyday production, you may need to pair up with businesses like chemical toll manufacturing companies and other producers of raw materials. You understandably want this partnership to last for as long as possible and to meet your supply demands and expectations. Before you form a connection with one of these businesses, you may do well to do some research about the company first online.

Discovering the Variety of Materials

You may need access to more than just one or two materials. When you routinely order materials like resin, polymers, and more, you want to pair up with a company that can chemically produce your inventory quickly and professionally.

When you research the company online, you have the opportunity to examine its full array of chemical materials and check out the quality of them before partnering with the business. You can see for yourself how durable the resins, polymers, and other choices are and whether or not they will be an asset to your own company.

You can also do research on the various industrial uses for these chemical creations. If you are new to the industry or want to know the full range of possibilities available to you as an entrepreneur, you may do some fact checking on this company’s website. You will see that these materials are commonly used in professions that range from food service to aerospace.

Retaining Industrial Services

Another perk that comes from doing your research online centers on finding out what industrial services are available to you. You may wonder, for example, how you can get these materials shipped to your location quickly and efficiently. The company describes its shipment options under the Services link on its website. You can find out in what manner your resins, polymers, and other materials can be sent to you so that you can use them in your own factory or shop.

You also may need to store some of these materials and have them doled out to you on a periodic basis. The company has warehousing services available for your convenience. You can find out more by clicking on the Services tab online.

Industries use a variety of chemical materials today. You can discover more about polymers, resins, and other choices online.

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5 Patient retention ideas for dentists and doctors

As a dentist or doctor you know better than anyone else that patient retention is very important to overall success of your practice. After all, your client base isn’t permanent, though it’s tempting to imagine that it is. If you’re worried about losing customers, try using these five tips to better your chances of retaining patients and lowering your attrition rates.

1. Caring is Key.
In the business world, it’s known that 70% of customers take their business elsewhere because of perceived indifference. Approaching the customer with a caring attitude is especially important in health and dental care. Instill in your staff the importance of treating each patient with respect, and truly listening to their needs and concerns.

Keeping patients waiting is a big part of this. Few things are so annoying as going to a doctor’s office on time, then enduring a long waiting period to see them. One way to avoid making your patients wait is to stay on schedule. No office is perfect, but sticking as closely to your patient schedule as possible can help things run smoothly.

Work on building a repertoire with patients to put them at ease. Leave no room for patients to feel like they’re intruding on a busy office environment. Instead, make them feel like you’re there because of them.

2. Give the Right Welcome.
The way a patient is greeted when they arrive for their appointment can also make them feel like they’re intruding. Planning ahead is key in making sure your patient sees a doctor as soon as possible. The receptionist should also greet each patient with an open-ended questions such as “Hello, how can I help you today?” Avoid leading with directives like “sign in and have a seat.” Allow the patient to answer before giving them directions. Be sure to listen and answer their questions fully so that they don’t need to keep returning to the reception desk.

3. Telephone Matters
When a patient calls your office, do they reach a real live person who sounds welcoming and ready to listen? This could make all the difference in a patient’s perception of your practice. Consider replacing your automated call service with an actual person who is trained to handle each call with attentiveness and care. Other good telephone practices to increase retention are:

• Calling patients the day before and appoint to confirm and make sure they’ll be there.
• Following up with patients to make sure they’re taken care of (more on that below)
• Reaching out to patients when they are overdue for an appointment. For example, for a yearly mammogram or a missed follow-up appointment.

As you may have noticed, a few of the improvements are sales-related. You can educate yourself by reading articles like this online about best sales and retention practices but you can also hire professional dental and medical marketing companies such as Solution21 to help you for training your staff as well as other areas of sales and marketing.

4. Survey Your Patients
If your attrition rate is high, you have to get to the root of the problem. The only way to do that is to ask your patients. Perhaps they feel that the staff isn’t friendly enough, or that the doctors don’t spend enough time with the patients. You can collect feedback by leaving feedback cards in the waiting room, or issuing a telephone or email survey. Offering incentives like discounts and gift cards will encourage people to take the survey. This is a small price to pay when you can possibly avoid losing several thousands of dollars each year.

5. Following Up
This step is key. A follow-up call about three days after the visit let’s you:

• Check in with your patient and see how they’re feeling.
• Make sure they understood the instructions given by the doctor or staff.
• Make sure they had any necessary medications filled.

This is also a good time to ask if they’ll participate in a short phone survey, or to let them know that you’ll follow up with an email survey to see how the office did overall.

Retaining patients comes down to seeing each of them as people who have options when it comes to healthcare, and they chose you. Make their choice worth their while by showing them that you see them and care about them. Make several points of contact with your patients, both before and after their visits. Take time to make them feel welcomed, and listen to their needs. If something seems wrong, ask your patients what you could be doing better. Taking this approach in your dental or medical practice, and making it reflect in your operations, can make all the difference in your retention rates.

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Spec Success: Tips for Spec-ing Your Truck

If you’re thinking about becoming an owner-operator and are looking for a truck to call your own, choosing that truck’s specifications is extremely important. The following tips will help ensure you “spec” for success.

Match the Specs to the Work You’ll Be Doing

You could buy the fanciest, most tricked-out rig on the lot but if it isn’t right for the types of loads you’ll be hauling or routes you’ll be driving, it’ll simply be a waste of money. Make sure the specs you choose are the best for the types of jobs you’ll be taking.

Consider Both Versatility and Resale Value

While you do want your rig to handle your loads, whenever possible spec with an eye toward versatility and resale value. Not only will you be able to take a wider variety of loads and as a result, make more money, you’ll also increase your rig’s resale value if at some point you decide to sell.

Sleep on Your Decision, Then Move Forward With the Purchase

When you’re making a big decision like buying a rig, it shouldn’t be done in a short amount of time. When making an investment in something, you should always sleep on it for a night and then move forward. This prevents even the most rational person from making a knee-jerk decision, and should be a move in your strategy when spec-ing your truck.

With these tips, getting the specs on your truck that you need when becoming an owner-operator will help your trucking career move in the right direction.

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The Importance of Virtual Services for Your Office

It is important to have a company that offers professional customer service at all times. As a business owner, you have a lot of busy tasks and cannot always be there to answer the phone or aid your customers. Instead of hiring a full time staff that you are going to have to pay to train, you can hire a service that will supply you with professionals who can provide assistance to your customers whenever they need it. There are many virtual office services available. You want to make sure that your company takes full advantage of this type of service so that your customers will be well taken care of. Satisfied customers are much more likely to do repeat business with you.

Order Tracking
One service that your customers might require is order tracking. You can have a virtual office assistant available for customers when they want to check the status of their orders. No one should have to wonder about their order delivery schedule, and sometimes speaking with a real person to get a quick answer about the location of their package is all that customers want. Having experts answer the phone can make a big difference in the quality of service a customer receives.

Checking Voice Messages
If your customers leave a message, it is important for someone to get back with them as soon as possible. A virtual assistant can quickly get back in touch with your customers for you so that they get fast answers when they need them.

Take Care of Credit Card Issues
If one of your customers has a credit card that did not go through, it is important to alert him or her as quickly as possible to resolve the situation. A virtual assistant can call the customer and let him or her know that the credit card was declined so that new card information can be given. This will help to speed up the sale process so that you get your money fast and to make certain your customer receives his or her package on time.

Handles Email Services
Emails are a reliable way for customers to get in touch with your business. A virtual assistant can read and answer your emails in a professional and dependable way. This will allow your customers to get answers quicker. A quick reply can help to make your customers feel valued, and it will increase their confidence in your company.

You can enjoy having a virtual office assistant who will be able to handle day-to-day tasks for you with ease. This type of service can help you provide reliable services to your customer without having to focus all of your time on answering the phone and replying to emails.

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